Legal
Refund Policy
Last updated October 2026
We want you to feel confident shopping with us. If something isn’t right with your order, here’s exactly how our refund process works.
24-hour window
Refund requests must be made within 24 hours of receiving your order.
Unopened only
The item must be unopened and unused, in its original packaging.
Skincare products
For hygiene reasons, skincare products are not eligible for refund once your order has been delivered, regardless of whether the packaging has been opened. If a skincare item arrives damaged or faulty, please contact us within 24 hours and we’ll be happy to help.
All other products
Haircare, body care, makeup, fragrances and men’s grooming products are eligible for a refund if the request is made within 24 hours of delivery and the item is unopened and unused, in its original packaging.
How to request a refund
Contact us by phone or email with your order number and the reason for your request. We’ll confirm whether your item is eligible and guide you through the next steps.
Damaged or incorrect items
If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of delivery with a photo of the item. This applies regardless of category, including skincare.